View a customer's profile from any open or closed conversation in the Shopify Inbox web or mobile app. You can also leave notes about the customer that are visible to your staff. The customer's profile shows details like the customer's status (a new or returning customer), the customer's location and time zone, and order context (if available). You can view a customer's profile in your Inbox conversations. For more details, refer to online store chat permissions. If you don't see the appropriate staff member's name on the Assign Staff screen, then the staff member may not have the required permissions for online store chat. You can also swipe right on a conversation to Assign or Unassign staff from a conversation. To unassign a conversation, tap the Assigned to link in the conversation window, and then tap Unassign.The staff member sees a badge on each conversation that is assigned to them in the Shopify Inbox conversation sidebar. In the Assign Staff window, enter a search term or tap on a staff member to assign the conversation to. In the Shopify Inbox app, tap a conversation to open it.Learn more about sales channel availability for products. You can share products that are available in your online store in Shopify Inbox. Send a link to a product in a conversation To have message classification applied to your online store conversations in the mobile app, ensure your Shopify Inbox app is version 5.12.1 or later. NoteĬurrently, Inbox message classification is only available in English. The classification system doesn't label messages with a confidence rating below 90%. Issues with orders received, refunds, and returns for orders received.Ĭontact info such as phone number, location, store hours, general return policy, and marketing requests. Order confirmation, order status, and payment balance.ĭiscounts, applying discounts, or promo codes.Ĭolor, size, quantity, weight, volume, stock and inventory, customization requests, or requests for product photos or videos. The ten possible topics for customer conversations are: Possible message classification topics for Shopify Inbox Topic The conversation list shows up to two topics per conversation, with the most recent topic appearing first. If there is high confidence that it matches a topic, the appropriate label is applied. Each message initiated by a customer is analyzed by a machine learning classification system. To help you manage and prioritize your customer messages, Shopify Inbox automatically labels the conversation with a topic.
0 Comments
Leave a Reply. |